l89b Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, claiming bonuses, betting on cricket, and playing safely on l89b in Bangladesh.
This page covers the most common questions from l89b players across Bangladesh — from opening your account and making your first deposit via bKash or Nagad, to understanding wagering requirements, betting on BPL and T20 matches, and using our responsible gaming tools. If your question is not answered here, our support team is always reachable at [email protected].
Account & Registration
How do I create an account on l89b?
Creating an l89b account takes less than two minutes. Visit l89b.pro, tap the registration link, and fill in your full name, mobile number, date of birth, and preferred currency (BDT). You will then be asked to complete KYC identity and age verification before your first deposit is processed. All players must be 21 or older to register.
What documents do I need for KYC verification on l89b?
l89b requires a government-issued photo ID — a valid National ID Card (NID), passport, or driving licence — along with a selfie holding the document. For age verification we compare your date of birth against the NID database. Documents must be clear and legible; blurry or cropped images will be rejected. Verification is typically completed within 24 hours.
Can I have more than one l89b account?
No. l89b strictly permits only one account per person. Opening duplicate accounts — including using a different phone number or family member's identity — violates our Terms and Conditions and will result in permanent closure of all related accounts and forfeiture of any balances. If you have accidentally created a duplicate, contact [email protected] immediately to resolve the issue.
I forgot my l89b password — how do I reset it?
Tap the 'Forgot Password' link on the l89b login page and enter the mobile number registered to your account. You will receive a one-time verification code via SMS. Enter the code, then set a new password. The whole process takes under two minutes. If you no longer have access to your registered mobile number, contact [email protected] with your account details for manual verification.
How do I close my l89b account permanently?
To permanently close your l89b account, send a closure request from your registered email address to [email protected] with the subject line 'Account Closure Request'. Our compliance team will verify your identity and process the closure within 24 hours. Any remaining balance will be returned to your last verified payment method after verification. If you are closing for responsible gaming reasons, we can also apply a self-exclusion immediately — just say so in your email.
Deposits & Withdrawals
How do I deposit money on l89b using bKash?
bKash deposits on l89b are instant. Log in to your account, go to the Deposit section, select bKash, and enter the amount you wish to deposit (minimum ৳200). You will be given a merchant bKash number and a reference code. Open your bKash app, tap Send Money, enter the merchant number and reference code, confirm the transaction, and your l89b wallet will be credited within seconds. Always use the reference code provided — deposits without a correct reference cannot be matched automatically.
What is the minimum deposit amount on l89b?
The minimum deposit on l89b is ৳200 for bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or Islami Bank, the minimum is ৳500. There is no maximum deposit limit set by l89b itself, though individual payment providers may have their own transaction ceilings. You can also request a higher personal deposit limit by contacting our support team if you are a high-volume player.
How long does a withdrawal from l89b take?
Withdrawals to bKash and Nagad are typically processed within 1-3 hours of approval. Rocket and Upay withdrawals take up to 6 hours. Bank transfer withdrawals to Dutch-Bangla, BRAC, or Islami Bank are processed within 1-2 business days. All withdrawal requests are reviewed by our finance team before processing. The first withdrawal from a new account may take slightly longer due to enhanced verification checks.
What is the minimum withdrawal amount on l89b?
The minimum withdrawal on l89b is ৳500 for all supported payment methods including bKash, Nagad, Rocket, and Upay. For bank transfers the minimum is ৳1,000. Withdrawals below the minimum threshold cannot be processed. If your balance is below the minimum, continue playing until you reach the threshold or contact support to discuss your options.
Does l89b charge any fees for deposits or withdrawals?
l89b does not charge any platform fees for standard deposits or withdrawals. However, bKash, Nagad, and other mobile financial service providers may deduct a small transaction fee on their end — this is set by the provider, not by l89b, and typically ranges from 0.5% to 1.85% of the transfer amount. Bank transfer withdrawals are also subject to standard bank charges. We recommend checking your provider's fee schedule before transacting.
Games & Gameplay
What types of cricket betting does l89b offer?
l89b offers an extensive cricket betting market covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test matches, and ODI series featuring the Bangladesh Tigers. Available bet types include match winner, top run-scorer, highest wicket-taker, over/under total runs, live in-play betting, and same-game multi-bets. BPL season betting is especially popular with Bangladeshi players, with markets opening months in advance of the tournament.
Can I play l89b on my mobile phone?
Yes — l89b is designed mobile-first and works on any Android or iOS device through your phone's browser. You do not need to download a separate app. Simply visit l89b.pro in Chrome, Safari, or any modern mobile browser and the site adapts automatically to your screen. The full game library — including live casino, slots, cricket betting, and crash games — is available on mobile with no features cut.
Are the games on l89b fair and not rigged?
All slot, live casino, and crash games on l89b are provided by certified third-party game studios — including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — whose Random Number Generator (RNG) systems are independently audited for fairness. l89b does not modify game outcomes in any way; the results are determined entirely by the provider's certified RNG software. Return-to-Player (RTP) percentages for each game are set by the provider and are visible in the game information panel.
What live casino games are available on l89b?
l89b's live casino section, powered primarily by Evolution Gaming and Ezugi, features real-time table games with live dealers including Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti, Andar Bahar, and game-show-style titles like Crazy Time and Mega Ball. Games run 24 hours a day and are streamed in HD. Many tables have lower minimum bets suitable for Bangladeshi players depositing in BDT.
What are the most popular slots on l89b?
The most-played slots on l89b among Bangladeshi players include Gates of Olympus, Sweet Bonanza, and Big Bass Bonanza by Pragmatic Play, along with Starlight Princess and The Dog House Megaways. Crash-style titles such as Aviator by Spribe and JetX are also very popular due to their fast gameplay and high-RTP design. The full slots library on l89b contains hundreds of titles sorted by provider, RTP, and volatility to help you find games that match your style and budget.
Bonuses & Promotions
What welcome bonus does l89b offer new players?
l89b offers new players a welcome bonus on their first deposit. The bonus amount and percentage vary by promotion period — check the current offer displayed on the homepage or contact support for the latest details. All welcome bonuses come with a wagering requirement (rollover) that must be met before winnings can be withdrawn. Always read the full bonus terms before claiming so you understand the conditions.
What does wagering requirement mean on l89b?
A wagering requirement (also called rollover) on l89b means you must wager your bonus amount a specified number of times before you can withdraw any winnings generated by it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing. Wagering requirements apply only to bonus funds, not to your own deposited money. Check the specific terms of each promotion for the exact rollover multiplier, eligible games, and expiry date.
Do free spins winnings have wagering requirements on l89b?
Yes — free spin winnings on l89b are credited as bonus funds and are subject to the wagering requirement stated in the specific promotion's terms. The rollover multiplier for free spin winnings may differ from the welcome bonus rollover, so always check the promotion page for the exact conditions. Free spins are usually valid for a limited period (commonly 7 days) and expire if not used within that window.
Can I withdraw a bonus without meeting the wagering requirement on l89b?
No — bonus funds and any winnings generated from bonus funds cannot be withdrawn until the full wagering requirement has been met. If you attempt to withdraw before completion, the bonus and associated winnings will be forfeited. Your own deposited funds that are separate from bonus funds can be withdrawn at any time (subject to the standard minimum withdrawal threshold of ৳500), but doing so may cancel any active bonus on your account. Check the bonus terms carefully before withdrawing your deposit while a bonus is active.
Safety & Responsible Gaming
Is l89b safe and legal to use in Bangladesh?
l89b operates as a safe and secure platform for Bangladeshi players and uses SSL encryption to protect all account data and financial transactions. The platform applies rigorous KYC identity verification and operates responsible gaming tools including deposit limits, time-outs, and self-exclusion. Regarding legality, online gambling regulation in Bangladesh is in a grey area — players are encouraged to review the applicable laws in their jurisdiction and make their own informed decision before registering.
How does l89b protect my personal and financial data?
l89b uses industry-standard 256-bit SSL encryption across all pages and during all financial transactions. Account passwords are stored as salted hashes — never in plain text. KYC documents are stored on encrypted servers with restricted access. l89b will never sell or share your personal data with third parties for marketing purposes. For full details on how your data is collected, stored, and used, please read our Privacy Policy at l89b.pro/privacy-policy.
What is the minimum age to play on l89b?
The minimum age to register and play on l89b is 21 years old. This applies to all players across Bangladesh, regardless of the game type — casino, sports betting, or crash games. Age is verified during the mandatory KYC process. Any account found to belong to a person under 21 will be permanently closed immediately and all funds frozen. l89b has a zero-tolerance policy toward underage gambling.
How do I set a deposit limit or self-exclude on l89b?
To set a deposit limit or activate self-exclusion on l89b, send an email to [email protected] from your registered account email address stating which tool you want to activate and the limit value (for deposit limits). Our team will verify your identity and apply the change — deposit limit reductions and self-exclusion take effect immediately. Self-exclusion is permanent and irreversible; l89b will never reopen a self-excluded account. All responsible gaming tools are free and available to every player at any time.
I think my gambling is becoming a problem — what should I do?
If gambling is causing you stress, financial difficulty, or relationship problems, take action now — do not wait. Contact l89b support at [email protected] and request a time-out or self-exclusion immediately; we process these requests the same day with no questions asked. You can also visit our Responsible Gaming page at l89b.pro/responsible-gaming for a full list of warning signs and practical tips. Recognising the problem early and reaching out is the most important step — our team is here to help without judgement.
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Our support team is available by email. Send your question from your registered account email address and we will respond as quickly as possible.
[email protected]